TiVo Reviews

First, let me start off by saying, I liked TiVo back in the day, when I first got my boxes, which I have two, I regret buying them now, their voice command does not work on the apps I called twice, and still doesn’t work, I used YouTube a lot and the voice command doesn’t work, so I have to type in everything which takes longer. It’s a pain, however it worked my first got it. I talked to customer service. There is helpful as nothing. They didn’t care so I’m finding a different product so I can actually use it. If I give TiVo below zero, I would as a rating, don’t buy their product. It’s a rip off.

My first Tivo was the Bolt and lasted about 6 years. I bought the Edge about 1-1/2 years ago and the hard drive died. I called on 07/26/2023 and they said they would replace it for $49.00. I said, "Fine and can you expedite it, seeing that it affects every tv in my house". Not to mention I lost all my recordings. They said their system isn't set up for expediting shipping. She said it will take 4-6 days. It is now Monday 07/31 and I called to get a status. They haven't even processed it yet and said hopefully today. I said, "So you don't do expedited shipping so that's another 4-5 days." She didn't even care that I've been a customer for almost 10 years and that this is unacceptable. I'll be switching over to a Streaming Service soon.

We have been long term TiVo subscribers. We purchased TiVo Edge and were unsure if we would keep it or give it as a gift. We were currently using TiVo Bolt that we were very happy with. The TiVo Edge was never activated. This was confirmed by TiVo. However, they were billing us every month for service on this device. I was unaware that my husband had paid for the annual renewal on the Bolt so I didn't think anything odd about the monthly charge until I called to cancel my subscription.

Approximately, one year ago - May, 2022, my one year old TIVO EDGE failed. Hardware issue. After hours and hours and hours on the phone with TIVO support they refused to replace the defective hardware. Finally, in June, 2022 after posting a review here, they did (link to review below). Now approximately one year later I have the exact same hardware failure (on the replacement TIVO EDGE that TIVO sent out. I now need that TIVO EDGE replaced. TIVO Customer Service (again) is not being responsive so I thought I'd update my customer service experience here in the hope that TIVO reads this and escalates my case to actually have someone who can assist. https://www.consumeraffairs.com/entertainment/tivo.html

This company has changed hands and this new company is corrupt. My TiVo Bolt quit after 3 years, they wanted to sell me a new one, I told them I had a new Tivo Premier new in the box. This ** company told me they didn't have the technology to connect it. So, I plug it in and it's just searching for a signal!?? They don't have the technology? This Tivo box is smarter than them! ;D These new people are idiots and crooks!

Save yourself weeks of frustration and avoid TiVo. TiVo sent me a "Renewed" Mini Lux for $49 + tax, without explaining to me that they were sending me a used unit and not new. They also did not tell me to keep my old power cord and remote, so I returned them as a complete set along with my non-working unit. My replacement Mini arrived and I saw that it was "USED", there was no remote control and there was no power cord. TiVo then sent a replacement remote and a power cord that took several days to arrive, and the power cord doesn't fit the TiVo Mini Lux they just sent me. Now, I'm still waiting to have a new power cord sent that actually functions with my TiVo, but of course have to wait for them to open next week, in order to make my request.

I’ve had TiVo boxes for about 15 years now. TiVo was never the best, just the gorilla in the market. They have very poor support and they buckle and dime you for everything. Most DVRs can stream to other TVs, TiVo makes you buy an add on device. TiVo also began adding commercials before recordings a couple years ago to make more money. The device itself has issues that TiVo is aware of but they don’t fix it in software updates hoping you’ll just get frustrated and upgrade to a new device AND pay for a new service plan. Now, beginning this month (September of 2022) they plan to invade my privacy by selling all of my personal data, from what I watch and how I watch it to my address and phone number! That’s the last straw. I’m ditching all of my TiVo devices and switching to a new DVR that does everything a TiVo can do and SO MUCH MORE. Bye bye TiVo leaches!

Don't bother. I had the TiVo Edge OTA for less than a year. (9 months). They offer a great deal of a lifetime for the "lifetime of the box" however if the box is defective (such as mine was). They will charge you a $49.00 fee for a new box (even though they admit it's defective). But they'll offer a discount of $25.00. If you get really upset they'll tell you they'll refund you the $25. To your credit card. But you have a "lifetime subscription." How are they going to refund your credit card? I'm surely not going to give them my card (previous billing issues before the "lifetime subscription").

When buying a Tivo Edge, you need to understand there are two types. 1 is for cable and the other is for OTC or over the air (Antenna). I had bought the cable version in March and the decided to discontinue using cable. Guess what with the Edge Cable you can't attached it to just be over the air using and antenna - very costly mistake. Beware and fine another option. I was with Tivo for 20 years, so much for brand loyalty..

Been a TiVo customer since 2005. TiVo Edge purchased last year. Defective. Customer service could not be worse. Don’t buy. TiVo could be the worst brand out there. They are awful and their customer service reps are the worst. I can not say enough bad things about the company service and brand.